Accessibility Statement

v1.0 | Effective May 29, 2026Updated: May 29, 2026

Our Commitment to Accessibility

RatesQ is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards. Our goal is to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

WCAG 2.1 AA Target

We aim for our Platform to meet or exceed WCAG 2.1 Level AA standards, including keyboard navigation, sufficient color contrast (4.5:1 minimum), screen reader compatibility, descriptive alt text for images, and accessible form controls.

Measures We Take

  • Building with semantic HTML for improved screen reader compatibility
  • Ensuring keyboard navigation throughout the Platform
  • Maintaining minimum 4.5:1 color contrast ratios for text
  • Providing descriptive alt text for images and icons
  • Using ARIA labels and roles where appropriate
  • Testing with assistive technologies including screen readers
  • Including accessibility in our design and development review process
  • Training our team on accessibility best practices

Known Limitations

While we strive for full WCAG 2.1 AA compliance, some content or features may not yet fully meet these standards. We are actively working to identify and resolve accessibility issues. If you encounter a barrier, please let us know so we can address it promptly.

Feedback and Contact

We welcome your feedback on the accessibility of the RatesQ Platform. If you experience accessibility barriers or need an accommodation, please contact us:

Accessibility Requests

Email: [email protected]

When contacting us about accessibility, please include "Accessibility Request" in your subject line. Select "Accessibility Request" as the ticket category when using the support form.

We aim to respond to accessibility requests within 2 business days.

You may also submit a request through our support center and select "Accessibility Request" as the category.

Technical Standards and Approach

RatesQ references the following specifications in its accessibility work:

  • WCAG 2.1 (Web Content Accessibility Guidelines)
  • WAI-ARIA (Accessible Rich Internet Applications)
  • Section 508 of the Rehabilitation Act (where applicable)
  • Americans with Disabilities Act (ADA) digital accessibility principles

Formal Complaints

If you are not satisfied with our response to an accessibility request, you may file a complaint with the U.S. Department of Justice (DOJ) or the Department of Health and Human Services Office for Civil Rights. More information is available at ada.gov.

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Questions about this document? Contact us at [email protected] or submit a ticket through the RatesQ support center.