Marketplace Disclosure

v1.1 | Effective October 17, 2026Updated: October 17, 2026Version history

Plain English Summary

RatesQ is a technology marketplace. We connect consumers with independent licensed mortgage professionals. We are not a lender. We do not originate, fund, or approve loans. The professionals on our platform are independent businesses who are solely responsible for their own services, rates, and conduct.

RatesQ Is a Marketplace Only

Core Marketplace Disclosure

RatesQ LLC is not a mortgage lender, mortgage broker, mortgage loan originator, loan processor, loan underwriter, loan servicer, credit provider, financial advisor, real estate broker, or government agency. RatesQ operates only as an independent technology marketplace and communication platform.

RatesQ does not originate, process, underwrite, approve, deny, fund, arrange, negotiate, or service mortgage loans. All mortgage lending activities are performed solely by independent licensed mortgage professionals who participate on the Platform.

Mortgage Professionals Are Independent Third Parties

Mortgage lenders, mortgage brokers, and mortgage loan originators who use the RatesQ Platform are independent businesses and licensed professionals. They are not employees, agents, or representatives of RatesQ. RatesQ does not control, supervise, direct, or guarantee the actions, representations, pricing, or compliance of any mortgage professional. Each mortgage professional is solely responsible for their own conduct, pricing, licensing, and compliance with all applicable laws and regulations.

No Guarantee of Loan Rates or Outcomes

RatesQ does not guarantee any mortgage rate, APR, loan term, loan approval, loan denial, or any other outcome of a mortgage transaction. Quote responses and rate information displayed on the Platform are informational estimates provided by independent mortgage professionals and are not guarantees, commitments, or binding offers. Actual loan terms are determined solely by the mortgage professional and are subject to underwriting, credit review, property appraisal, and applicable law.

Consumers Must Verify Mortgage Professionals

Verify Before You Engage

Before sharing sensitive personal or financial information with any mortgage professional, consumers are strongly encouraged to independently verify that the professional holds all required licenses for your state. You can verify any licensed mortgage professional at NMLS Consumer Access (nmlsconsumeraccess.org). RatesQ's Marketplace Verification is not an endorsement, certification, or guarantee.

Marketplace Verification Explained

Marketplace Verification means RatesQ has performed a limited operational review of certain information submitted by a partner, which may include publicly available licensing information, business information, and platform eligibility requirements. Marketplace Verification does not constitute an endorsement, recommendation, guarantee, certification, warranty, or representation regarding any partner's qualifications, services, rates, licensing status, financial condition, or compliance with applicable laws. Consumers must independently verify any mortgage professional before sharing sensitive information or entering into any transaction.

RatesQ Does Not Hold an NMLS License

RatesQ LLC does not hold a mortgage broker license, mortgage lender license, or NMLS identification number. RatesQ is a technology marketplace company and is not required to maintain an NMLS license in connection with its marketplace operations. The NMLS Consumer Access verification tool should be used to verify individual mortgage professionals, not RatesQ itself.

Off-Platform Transactions

Any mortgage transaction, application, or agreement reached between a consumer and a mortgage professional through the RatesQ Platform is conducted off-platform and is entirely the responsibility of the participating parties. RatesQ is not a party to any mortgage transaction and is not responsible for the terms, conduct, or outcome of any off-platform transaction.

Do Not Share Sensitive Financial Documents Through RatesQ

Important Safety Notice

RatesQ is not designed for, and does not accept, Social Security Numbers, tax returns, full bank account numbers, credit reports, W-2s, pay stubs, or complete loan application documents. Do not send sensitive financial documents through the RatesQ messaging system. If a mortgage professional requests sensitive documents through the RatesQ platform rather than through their own secure systems, treat this as a caution sign and verify the professional's identity and licensing independently.

Compensation Disclosure

RatesQ may receive subscription fees, advertising fees, sponsorship fees, promotional placement fees, or marketplace participation fees from mortgage professionals and advertising partners. This compensation may affect which professionals appear on the Platform, how they appear, and in what order, except where prohibited by law. RatesQ does not receive compensation based on loan approval, loan denial, loan amount, interest rate, APR, loan program, or successful loan closing.

Consumer Resources

Legal Center | RatesQ LLC

Questions about this document? Contact us at [email protected] or submit a ticket through the RatesQ support center.